Shipping

Our PDF Diet Plans do not require shipping and are available as an immediate download once you've passed through the checkout. The link will also be emailed to the address you used at checkout. You will need Adobe Acrobat Reader to view our Diet Plans and they are best viewed on a PC or Mac. Readers available on different phone brands may vary please consult your App Store for a suitable app.

UK and Northern Ireland


Standard Economy Postage is free and included in your order to addresses in the UK and Northern Ireland no matter how much you order. This option takes 3-5 working days on average to be delivered, although Royal Mail can take 10 working days to deliver via this method. We will not take 'lost' enquiries on this postage method until 10 working days have passed from the dispatch date (which may not be the date you placed your order).

Standard Economy Postage is sent via Royal Mail's Signed For service, Second Class which requires a signature. Please note if you are not available to sign for your order, it will be sent to a local post/sorting office and you will only have a limited time to pick this up (18 working days). In the event this is not picked up and is returned to us, we will refund your entire order and you will have to make a new order. Once dispatched your order will have a tracking number attached to it which you can enter on Royal Mail's website to see if delivery has been attempted, however you will not be able to track the exact whereabouts of your parcel. Please do this before contacting us about the whereabouts of your order.

We aim to dispatch Standard Economy Postage orders the next working day after you order, although this may not always be possible during busy periods. On occasion, Royal Mail may encounter delays in delivery which is outside of our control, especially at busy periods like Christmas, New Year and during bad weather. All delivery times are estimates only.

Next Working Day Delivery is available if you order before 10am. We use Royal Mail Special Delivery by 1pm (Next Working Day) and is available for UK and NI orders at a price of £8.55. You must place your order by 10am for same day dispatch, which will be delivered the next working day (we do not offer a Saturday delivery service).

If you order on a Friday before 10am whilst your order will be dispatched same day, it will not be delivered until the Monday (unless this is a bank holiday in which case it will be delivered on a Tuesday).

All orders placed after 10am Monday to Thursday will be dispatched the next day (so orders placed for example Monday at 11am will be dispatched on Tuesday for delivery on Wednesday). Orders placed after 10am on Friday, or during Saturday and Sunday will be dispatched on Monday for delivery on Tuesday. We do not dispatch on weekends or bank holidays, and orders do not get delivered on Saturdays - we do not offer a Saturday delivery service.

All items are fully trackable via Royal Mail's website and will require a signature. On occasion, Royal Mail may encounter delays in delivery which is outside of our control, especially at busy periods like Christmas, New Year and during bad weather. Please contact us if this happens.

Important: If you have entered a work address for delivery then anyone in your building could sign for or accept your parcel. You take full responsibility for this and we will not be held liable for missing parcels. 


Abroad countries outside of the UK

We ship to selected countries outside of the UK, full list below. Postage costs outside of the UK are £10, regardless of what country you are in or how much you order.

Australia (via Royal Mail's International Tracked service takes 7-10 working days)
Bolivia (via Royal Mail's International Signed service takes 7-10 working days)
Canada (via ParcelToGo/Hermes and Canada Post takes 7-10 working days)
Columbia (via Royal Mail's International Signed service takes 7-10 working days)
Estonia (via Royal Mail's International Tracked service takes 7-10 working days)
Israel (via Royal Mail's International Tracked service takes 7-10 working days)
Norway (via Royal Mail's International Tracked service takes 7-10 working days)
Qatar (via Royal Mail's International Signed service takes 7-10 working days)
Rest of the world (Royal Mail's International Tracked & Signed service takes 5-7 working days within Europe and 7-10 working days outside of Europe)

Royal Mail International Tracked & Signed offers full tracking from dispatch all the way through to delivery as well as a signature on delivery.

Royal Mail International Tracked offers full tracking but will not require you to sign for your order upon delivery.

Royal Mail International Signed doesn't offer any tracking but does require a signature upon receipt so you will need to be home for the delivery.

ParceltoGo/Hermes offers full tracking but will not require you to sign for your order upon delivery.

WE CANNOT ACCEPT ENQUIRIES ON UNDELIVERED INTERNATIONAL MAIL UNTIL 20 WORKING DAYS (NOT INC. WEEKENDS AND BANK HOLIDAYS) HAVE PASSED AS THE ABOVE IS AN ESTIMATE ONLY AND IT CAN TAKE 20 WORKING DAYS TO BE DELIVERED.

We recommend you track your delivery daily (if available) to check on it's progress. We aim to dispatch orders the next working day, although this isn't always possible during busy periods. All delivery times are estimates only.

Countries we ship to: Australia, Austria, Bangladesh, Belgium, Bolivia, Brazil, Brunei, Cambodia, Canada, China, Christmas Island, Cocos Islands, Columbia Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jordan, Lebanon, Lithuania, Malaysia, Maldives, Malta, Mexico, Nepal, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States

Important: If you have entered a work address for delivery then anyone in your building could sign for or accept your parcel. You take full responsibility for this and we will not be held liable for missing parcels. 

We do not dispatch on weekends or bank holidays. Please note the above is an estimate on international delivery times only.